30 Day Return Policy
Thank you for your purchase!
At POEMANA, we are committed to providing you with the highest quality jewelry and guaranteeing your complete satisfaction. If, for any reason, you are not completely satisfied with your purchase, we are here to help!
Return conditions
- Return period: You have 30 days from the date of receipt of your order to return your product to us.
- Product condition: Returned items must be unworn, in perfect condition and in their original packaging with all tags and certificates of authenticity included.
- Exceptions: Sale or personalized items cannot be returned or exchanged.
How to initiate a return
1. Return Request: Send us an e-mail to contact@poemana.com or use the contact form on the website, specifying your order number and details of the item you wish to return or exchange.
2. Return label: Once your request has been approved, we will send you a prepaid return label by e-mail. Print this label and affix it to your parcel.
3. Preparing the parcel: Make sure the item is well packed in its original packaging. Place it in a secure shipping box.
4. Shipping: Drop off your parcel at any post office.
Refunds and exchanges
- Refunds: Once we have received and inspected your return, we will send you an email to inform you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7 to 14 days.
- Exchanges: If you wish to exchange an item, please indicate the desired replacement product in your return request e-mail. We will process the exchange upon receipt of the returned item.
Return shipping costs
- Free of charge: POEMANA will cover all return shipping costs. We want your experience to be as pleasant and hassle-free as possible.
Our commitment
We firmly believe that every customer deserves an exceptional shopping experience. That's why we strive to make our return policy as simple and transparent as possible. Your satisfaction is our top priority, and we're always here to help you every step of the way.
Thank you for trusting us with your jewelry purchases. We look forward to continuing to serve you with quality products and exceptional customer service.